Shipping policy

Shipping Policy

At Calladays, we're committed to delivering your orders carefully and reliably. Please see our shipping policy below to understand how we handle order processing, shipping times, and delivery.

Order processing

  • All orders are processed within 2 to 5 business days (Monday to Friday, excluding public holidays).
  • Orders placed after 12:00 PM (AEST) will begin processing the next business day.

Shipping times

  • Once processed, orders are shipped with a transit time of 5 to 10 business days (Monday to Friday).
  • The total estimated delivery time is 7 to 15 business days (processing + transit, Monday to Friday).

Shipping method and delivery country

We currently offer shipping across Australia and International Shipping across United Kingdom, United States, and Canada. Shipping costs are calculated at checkout, and we run free shipping promotions from time to time — these are shown clearly when active.

Order tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a link to track your parcel.

Please allow 24 to 72 hours after dispatch for tracking to show its first scan. This is normal for international delivery.

Damaged or lost parcels

If your parcel arrives damaged, please take clear photos of the item and the packaging it arrived in. Send them to our customer service team at info@calladays.com within 7 days of delivery. Without proof of damage, we are unable to issue a replacement.

If your tracking hasn't updated for an extended period, or your parcel hasn't arrived within the estimated delivery window, please contact us at info@calladays.com and we'll work with the courier to investigate. If a parcel is officially declared lost in transit, we'll arrange either a replacement or a full refund — whichever you'd prefer.

For full details on returns and refunds, please see our Refund Policy.

Delivery restrictions

  • We currently ship across Australia, United Kingdom, United States and Canada.
  • We do not ship to PO boxes or parcel lockers at this time.

Contact us

Store Name: Calladays

Business Address: Jalan Tambak Jati No.4, Surabaya, East Java, Indonesia 60142 (business address only — please do not send returns to this address)

Email: info@calladays.com

Phone: +62 821 291 296 08

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST) – we aim to respond within 1-2 business days.

Order Deadline: 12:00 PM (AEST)

If you have any questions regarding our shipping policy, please feel free to Contact Us.

Last updated: 23 May 2026